View all FAQ
  1. Can I change my enrollment date if the rate drops within a week?
    No, once the enrollment is completed, the rate is fixed and cannot be changed.
  2. Can I pay by cash?
    Yes, you can pay by cash up to ₹1,95,000/- at the time of redemption along with applicable benefits.
  3. Can I pay using old gold?
    No, old gold cannot be used as a mode of payment for the plan.
  4. Can I use my profile balance?
    Yes, you can use your profile balance to start a new plan.
  5. What happens if I miss a payment for one or more months?
    A grace period of 7 days is allowed. If the payment is delayed beyond that, the plan benefit will be reduced proportionally to the number of days delayed.
  6. What if I don’t wish to buy after the plan ends?
    You have a 45-day redemption period after the plan term ends. If not redeemed within this window, the amount will be converted into a gift card with a 3-month validity.
  7. Can I cancel the plan?
    Yes, you can cancel the plan anytime. The amount paid (without any True Benefit) will be refunded via bank transfer within 7–10 working days.
  8. Can I change the plan amount after enrolling?
    No, once the plan is started, the denomination cannot be changed.
  9. What is the minimum amount required to start the plan?
    The minimum amount is ₹1,000. You can choose any amount in multiples of ₹1,000.
  10. Can I open a True Harvest Plan for my minor daughter?
    Only individuals aged 18 and above can enroll. True Diamond reserves the right to request age verification.
  11. Is PAN card mandatory?
    Yes, PAN card details are required if the maturity amount (Principal + Benefit) is ₹2,00,000 or more.
  12. Is there a maximum limit to enroll in the plan?
    There is no upper limit. The minimum is ₹1,000.
  13. Can I open multiple plans?
    Yes, you can open multiple plans with different amounts and tenures.
  14. What is the redemption window?
    You can redeem the plan anytime within 45 days from the last installment date.
  15. Can I buy multiple products using the plan?
    Yes, you may buy multiple products, but the entire maturity amount must be redeemed in one go.
  16. Can I redeem the plan partially?
    No, partial redemption is not allowed. You must use the full maturity amount at once.
  17. How can I redeem the plan?
    You can redeem the plan on our website, at the store, or through TAH (Try at Home) service.
  18. What if my order value is more than the plan value?
    You can pay the remaining amount using any available payment method.
  19. Can I redeem the plan before maturity?
    Yes, but you will not receive any plan benefits if you redeem before the maturity date.
  20. What are the auto-debit limitations?
    Auto-debit via Credit/Debit Card: Up to ₹5,000/- per installment
    Auto-debit via UPI ID: Up to ₹15,000/- per installment
    If auto-debit fails three times, the service will be disabled automatically by the company.