Guidelines for Reverse Shipping

 

Incase of reverse shipping for repairs, exchange, return or buyback the process is as follows: 

Step 1: Contact your Jewellery Consultant and confirm a convenient pickup date.

Step 2: Pack the product in its original True Diamond packaging and wrap it in a non transparent cover.

Step 3: Photocopy of your invoice should be kept inside the return package.

Step 4: ‘To’ address should be as following: 

Truecarat Diamonds Pvt. Ltd.

618, Omkar Summit Business Bay,

Andheri Kurla Road, Mumbai 400093.

Contact No.: 8976124660

Step 5: Please keep a printout of your Tax Invoice & POD handy to show the pickup executive.

For any assistance, our customer care team is here to help. Contact us at  hi@truediamond.in or call us at +91 9076009085 / +91 8200532030.