LIFETIME EXCHANGE

 

At True Diamond, we believe your jewelry should evolve with your journey. Our Lifetime Exchange policy gives you the freedom to upgrade or exchange your jewelry at any time - effortlessly and transparently.

  • Gold & Platinum

100% value of metal weight at the prevailing metal rate*

  • Diamonds

100% of the prevailing diamond value*

  • Shipping

A standard shipping fee of ₹1000 will apply to all lifetime exchange orders.

Please Note

* In case of any discount given during the original purchase, an equivalent amount will be deducted from the Exchange amount.*

*Lifetime Exchange values are calculated excluding the making charges and taxes.*

How to Request an Exchange:

To initiate an exchange, email us at hi@truediamond.in with:

  • Your invoice number
  • Invoice copy
  • Jewelry photo
  • Diamond certificate

Once we verify the product condition, we’ll confirm via email and arrange a pickup.
Please return the product in its original box with all documents and proper packaging.

After a thorough quality check, including diamond authentication using its Unique Identification Number (UIN), a credit note will be issued.
This credit can be used towards a new purchase within 90 days. 

Note:

Products that are damaged, altered, or do not match the original UIN will not be eligible. The Company’s decision regarding the quality check shall be final and binding on the customer.

True Diamond  reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.

Safe Jewelry Pickup & Shipping

True Diamond offers safe and insured pickup from your address.

How to Request a Pickup:

You can visit your nearest True Diamond store or you can contact us at  hi@truediamond.in  or call +91 9076009085 / +91 8200532030  (Monday to Saturday, 10:00 AM – 6:00 PM)

Next Steps:

Before pickup, please:

  • Pack your jewelry securely in a tamper-proof box
  • Email us:
    1. Your name, phone number, and address
    2. Photos or scans of the invoice and IGI certificate
    3. Photos of the jewelry

Shipping Information:

  • Pickup will be arranged within 2–3 business days
  • A shipping fee of ₹1000 (which includes insurance) applies for deliveries across India.
  • Please note that if you choose to ship your jewelry to our warehouse using your preferred shipping method, True Diamond will not be responsible for any loss or damage that may occur during transit.