Buyback policy

 

True Diamond understands that, for personal reasons, you might like to return your precious piece of True Diamond and opt for the money-back facility. Should you wish to do so, please avail of the True Diamond Lifetime Buy-Back Promise.

Now, let us help you understand how each of the above works and make the process of Return, Exchange, or Buy-back convenient for you.

 

True Diamond's Best Value Buy Back Policy

True Diamond understands that, for personal reasons, you might like to return your precious piece of True Diamond and avail of a money-back facility. Should you wish to do so, please avail of the True Diamond Lifetime Buy-back facility.  

Eligibility

  • All True Diamond jewelry bought at an True Diamond Exclusive Stores or from our webstore at www.truediamond.in

Non-eligibility

  • We regret that made-to-order jewelry or customized designs will not be eligible for this facility.

  • We regret that pieces that are engraved, customized, or personalized will not be eligible for this facility. 

  • If the jewelry is damaged or not in a satisfactory condition, we regret to inform you that this facility cannot be availed of 

  • If the piece is not accompanied by the original invoice and IGI certificate. 

Use one of our convenient options to avail the True Diamond Buy-Back offer on any jewelry purchased at the True Diamond Stores or www.truediamond.in

  • You may present the True Diamond jewelry at an True Diamond Exclusive Retail Store near you or inform Customer Service for an Online fulfilment.

  • You are requested to present the jewelry in its original condition, with the following 

    • The invoice 

    • The IGI certificate

  • In the event that you avail the facility at an True Diamond Store near you, the store will provide you with an acknowledgement of all of the above

  • In case you wish to avail the facility online, we request that you ship the jewelry safely to us. Customer service will guide you through the details. Or you may request for True Diamond to pick up the jewelry from a registered address and safely transport it to our warehouse.

  • Requirements for this facility are listed below under "Safe Transportation of True Diamond Jewelry from the Customer to the True Diamond Warehouse"

  • On receipt of the jewelry at the True Diamond Warehouse, the jewelry will be checked by the Quality Check Department. In case the jewelry and all other requirements listed above are found to be in order, your request for Buy-back will be processed.

  • In case there are concerns with the condition of the jewelry or any of the other requirements listed above that are not met, True Diamond Customer Service will reach out to you, explain the concern, and return the jewelry safely to you.

  • The cost of the return shipment will be Rs 1000/- (Rupees One Thousand Only) 

  • In case the piece of jewelry is approved for processing as Buy-back, you will be issued a Credit Note for its value as below:

    • Full value of the precious metal, based on the prevailing price

    • 80% of the prevailing value of a diamond/s.

    • Labour, certification fee, and GST will be deducted as these are costs that are not refundable from the third parties they have been paid to.

  • This best Buy-Back value will be paid to you within 8–10 business days.

  • The amount will be processed in the same method of payment received: – Credit Card / Debit Card / Net Banking. 

 

Exchange and Upgrade Policy

 

We have a lifetime free no questions asked buyback and exchange policy.

The exchange value will be calculated as follows:

Gold: 100% of the market value

Diamond: 80% of the market value

Making charges: none

GST: none

 

In case you wish to raise a request for a buyback and exchange, you are requested to write an email to hi@truediamond.in with your order number, invoice, photograph of the product and the authentication certificate.

Once our team takes a preliminary check on the product being in good condition, we will send an email confirmation and arrange for a pickup from your address. You are requested to handover all the products, invoice and certificates in the same box with proper packaging back to the pickup executive. Once the box reaches our officer, our team will undertake a thorough check of the product.

Once it passes the quality check, we will issue a credit note as per value above. You can purchase a new product within 90 days of the credit note issuance. The quality check will also involve ensuring the authentication of the diamond shipped v/s returned, using the unique identification number (UIN) that is mentioned in the certificate and that is inscribed on the diamond. No wear and tear, re-work, alteration should have been done on the products for it to be eligible for this policy.

In case the product is damaged on receipt or the UIN does not match then your buyback request will be rejected our team will contact you for further information. The Company’s decision regarding the quality check shall be final and binding on the customer. Under no circumstance the Company will return money to the customer.

  • Free secured and insured shipping across India
  • 18K hallmarked gold
  • Free diamond jewelry consultation
  • IGI / GIA certified diamonds

 

Safe Transportation of True Diamond Jewelry from Customer to True Diamond Warehouse

  • True Diamond offers the service of safely transporting your precious jewelry from your registered address to the warehouse in case you wish to avail of the Return, Exchange, Buy-back facility.  

  • You are requested to register a pick-up at a True Diamond store near you or contact Customer Service at contact hi@truediamond.in or at +91 9076009085 / +91 8200532030 between 10:00 AM and 6:00 PM (Monday to Saturday). 

  • The pick-up will be arranged by a True Diamond-authorized shipping partner. 

  • You will receive a tamper-proof packaging container from us in advance. 

  • Please prepare your precious jewelry for dispatch as follows: 

  • Secure your jewelry in a tamper-proof container and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless it is destroyed. 

  • Please email us at contact hi@truediamond.in with the following details: 

    1. Your registered name, mobile number, and address 

    2. Original invoice: scan or photo 

    3. Original IGI Certificate: scan or photo 

    4. Photos of the jewelry 

  • The shipment, with insurance included, will be arranged within 2–3 business days from the date of request. 

  • The cost of shipment, including insurance, will be Rs 1000/- (Rupees One Thousand Only) from any Pin-code in India to the True Diamond warehouse. 

  • In case the customer chooses to ship the item of jewelry to our warehouse using his/her own choice of shipping, True Diamond accepts no responsibility for any loss or damage that may occur during the shipping.